Council is an equal opportunity employer and maintains a smoke free environment.

Vision

A diversity of people proud to live in a clean, safe, vibrant and progressive town, supported by quality services, a strong and sustainable economy, and a built infrastructure reflective of the town’s unique environment.

Mission

Working with the local community to achieve a quality lifestyle for all.

Values

A quality service for the Alice Springs Community

Teamwork

Working together to achieve common goals

Honesty and Accountability

Open and transparent governance and work practices.

Communication

Open and effective communication that clearly promotes understanding, recognition and participation.

Quality

Continual improvement of the quality of our services.

Responsive service

Providing timely, useful and friendly service.

Respect

Respecting each other’s differences with tolerance, friendliness and humour.

Satisfaction

An enjoyable and productive workplace.

Customer Service Charter

Our Commitment

As Council staff, we are committed to:

• putting service first
• being honest, ethical and professional at all times.
• using plain English
• being helpful and courteous.
• listening to you with respect.
• responding to your concerns and enquiries quickly.
• responding immediately to high priority incidents.
• enforcing rules to protect the community and the environment.
• being cost effective.
• being transparent and accountable.
• respecting your right to confidentiality.
• providing you with as much information as possible.
• the community and its indigenous population.
• youth and youth affairs.
• stamping out vandalism and other inappropriate behaviours in the community.
• Exceeding our community’s expectations.

Our Service Standards

We aim to:

• respond to your request for service, within ten (10) working days.
• Attend to you as soon a practicable if you do not have a pre-arranged appointment.
• Provide you with as much information as possible.
• Put you in touch with the appropriate person with the minimum of delay.
• Use complaints and criticisms as an important part of service improvement.

Employment Conditions

Council values its employees and has some of the best employment conditions in the Territory that include;

• competitive salary
• best practice administration
• 20 days personal leave, that is accumulative
• 5-6 weeks annual leave with 17.5% leave loading
• 14 Weeks paid maternity leave for eligible employees
• rostered days off, time in lieu, flexible working arrangements and family friendly policies.
• salary sacrifice opportunities
• Uniforms/Protective clothing provided for eligible positions
• Relocation assistance
• Fully maintained motor vehicles for eligible positions
• commitment to learning and development, study support, study leave and assistance towards course fees
• long service leave, service recognition awards, employee achievement recognition; and
• staff social activities

Rex Mooney

Chief Executive Officer